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HELP

Home » Help

Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a
few of the frequently asked questions we hear at Rain City Maids.

GETTING STARTED

How does Rain City Maids work? Expand

Rain City Maids is one of the leading providers of home cleaning services in the Seattle area. There is no easier way to schedule professional home cleaning.

Book your service in 3 easy steps:

1. Request an instant online quote.

2. Book your service online.

3. An experienced professional will show up and perform great service for you. It’s as easy as 1-2-3.

Click here to get your instant online quote

Do you service my area? Expand

You can see a list of cities we service on the service area page. We will be expanding our service area in the future.

How much will it cost? Expand

Our pricing is based on the square footage of your home and number of bathrooms. You can request a quote and get instant pricing.

All work is hourly, and we estimate a specific number of labor hours based on the work that you request. If additional time is needed, we will contact you for approval or you may choose to provide us the priorities that you would like us to complete in the approved time.

How do I book my first appointment? Expand

Simply request a quote to get your pricing. You will be able to then book online or by giving us a call at (425) 678-3739. Future bookings are even faster once you’ve registered — get a cleaner in one click!

What if I won’t be home on the day? Expand

Easy, just tell us how the maids can gain entry in the special instructions when you make your booking. Most customers leave a key under the mat, in a lock box, or provide a code for the garage door so that we can get in and out of their home for the service when they are not home. Our teams are very trustworthy and will be sure to lock up afterwards.

Do you offer green or eco-friendly cleaning? Expand

Yes, we use green, eco-friendly cleaning supplies that are safe, good for the environment, and don’t contain any harsh chemicals

What makes Rain City Maids different from the competition? Expand

We are family-owned and committed to quality. We use environmentally safe, eco-friendly cleaning products and offer instant online quotes & booking. All of our employees go through rigorous testing, background and reference checks, and a strict interview process. We don’t use contractors, and less than one in 50 candidates makes the cut. Our W-2 employees are committed to providing quality service and are very trustworthy. You can count on us to be on-time and provide a consistent, high-quality cleaning service on every visit.

Do you bring your own supplies and equipment? Expand

Yes, our cleaners bring all supplies and equipment needed to provide the service. We only use high quality equipment including microfiber cloths and mop pads, HEPA-filter vacuums, and ostrich feather dusters to guarantee the ultimate care for your home.

Manage your account

How do I log in to my account? Expand

You can log in to your account at this link to make changes to your bookings or to schedule new service.

If you forget your password please select “I forgot my password” and you will be able to make password changes.

How do I change my address? Expand

You can log in to your account at this link to make changes to your address

How do I change my credit card? Expand

You can log in to your account at this link to change your credit card or contact us and we’ll help you get it updated.

How do I cancel or reschedule my cleaning? Expand

You can log in to your account to cancel or reschedule your booking. You can also contact us in a variety of ways including online chat, phone at (425) 678-3739, or email hello@raincitymaids.com.

Please note that there is a $100 cancellation fee if a change or cancellation is made less than 48 hours before your service is scheduled.

Policies

What is included in a standard cleaning? Expand

Rain City Maids has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.

The following extra services are available if selected at checkout: inside the fridge, inside the oven, inside windows, deep cleaning, inside cabinets and detail cleaning blinds.

Please check out our checklist for more information.

Is there anything that you won’t do? Expand

Please check out our checklist for more information about what items are in scope and what items are not offered by our service.

Why is my discount code not working? Expand

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please contact us if you have any questions.

What if I don’t want all of my bedrooms and bathrooms cleaned? Expand

We want to offer our clients a service that fits their situation. We have a flexible hourly service option that will allow you to decide how much you would like us to clean. If you need help coming up with an estimate for your needs, please contact us.

Do you do move-out cleanings? Expand

Yes, if you would like a move-out cleaning, please choose the deep cleaning option, plus any additional services such as inside cabinets, inside windows, etc. that you would like included in the service.

What is the difference between a standard and deep cleaning? Expand

Standard cleaning is meant for a home that has been regularly maintained. A deep cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as wiping baseboards, fronts of cabinets/drawers in the kitchen, bathrooms and laundry room, wiping the door frames and handles, light switches, and extra attention to showers/tubs.

Please check out our Checklist for more information.

Should I tip my cleaners? Expand

While leaving a tip for your cleaners is not mandatory, you are always welcome to leave them a tip for a job well done. There are several ways you can leave a tip for your cleaners:

1. you can leave them cash at the cleaning, or
2. you can log into your account and apply a tip to the booking, or
3. you can contact us through email, chat or phone after the cleaning and ask us to apply a tip to your credit card. We will make sure it gets to your cleaners for you!

Will I get the same team every time? Expand

We make every effort to send the same team every time. If one of our team members is sick or on vacation we will be sure to send a substitute team member or team so that you will receive continued service. You can also request a specific team member or team in the note and we will do our best to honor your request.

TRUST & SAFETY

Can I trust my cleaning professional? Expand

Yes! We know letting someone into your home is a big deal, so we take a lot of care vetting our maids for safety and quality. They have all undergone extensive background and reference checks, as well as a strict interview process. All our maids are experienced professionals – the best in the Seattle area!

What happens if something goes wrong during my appointment? Expand

If anything goes wrong during your appointment, please call the office at (425) 678-3739.

Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right.

Broken Item – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We will pay up to $100 per breakage item, when the value is verified. Please move expensive figurines, art and glassware to a safe location when we are in your home to clean.

Is my billing information kept safe and secure? Expand

We have three levels of security in place. First off our booking page is protected by SSL. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).

Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check? Expand

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our hiring process.

What is your satisfaction guarantee policy? Expand

If you are not completely satisfied with your cleaning, we will come out and re-clean the affected areas completely free of charge within 48 hours, no questions asked, provided that you notify us within 24 hours of the service.

Are you licensed and bonded? Expand

Yes. We are fully licensed, bonded and insured.

PAYMENT

When am I charged for my cleaning? Expand

We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed.

How can I be assured that my payment information is secure? Expand

Our website service provided uses the most highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers.

What form of payments do you accept for your services? Expand

We accept credit card payments only. No checks, cash, or other payment options are available, and payment is due at time of service.

Trusted Professionals

You’re one step away from a
CLEAN HOME

GET INSTANT PRICING Call (425) 678-3739

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Rain City Maids of Kirkland

  • Kirkland
  • Redmond
  • Woodinville
  • Bothell
  • Mill Creek
  • Kenmore

220 6th Street
Kirkland, WA 98033

(425) 678-3739

Rain City Maids of Bellevue

  • Bellevue
  • Sammamish
  • Issaquah
  • Mercer Island
  • Newcastle
  • Medina

2265 116th Ave NE Ste 110-6
Bellevue, WA 98004

(425) 979-7246

Rain City Maids of Lynnwood

  • Lynnwood
  • Shoreline
  • Edmonds
  • Brier
  • Lake Forest Park
  • Mountlake Terrace

4208 198th St SW Ste 204
Lynnwood, WA 98036

(425) 689-7555

Working Hours

Mon-Fri: 8:00AM – 5:00PM

Sat-Sun: Closed

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