Are you licensed and bonded?

April 9, 2016 by ben

Yes. We are fully licensed, bonded and insured.

What is your satisfaction guarantee policy?

April 15, 2015 by ben

If you are not completely satisfied with your cleaning, we will come out and re-clean the affected areas completely free of charge within 48 hours, no questions asked, provided that you notify us within 24 hours of the service.

Do the cleaning professionals go through a background check?

April 15, 2015 by ben

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our hiring process.

Is my billing information kept safe and secure?

April 15, 2015 by ben

We have three levels of security in place. First off our booking page is protected by RapidShare SSL. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

What happens if something goes wrong during my appointment?

April 15, 2015 by ben

If anything goes wrong during your appointment, please call the office at (425) 678-3739. Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right. Breakage – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We will pay up to $100 ...

Can I trust my cleaning professional?

April 15, 2015 by ben

Yes! We know letting someone into your home is a big deal, so we take a lot of care vetting our maids for safety and quality. They have all undergone extensive background and reference checks, as well as a strict interview process. All our maids are experienced professionals – the best in the Seattle area!