Will I get the same team every time?

July 21, 2016 by ben

We will make every effort to send the same team every time. If one of our team members is sick or on vacation we will be sure to send a substitute team member or team so that you will receive continued service. You can also request a specific team member or team in the note and we will do our best to honor your request.

Should I tip my cleaners?

June 5, 2016 by ben

While leaving a tip for your cleaners is not mandatory, you are always welcome to leave them a tip for a job well done. There are several ways you can leave a tip for your cleaners: (1) you can leave them cash at the cleaning, or (2) you can log into your account and apply a tip to the booking, or (2) you can contact us through email, chat or phone after the cleaning and ask us to apply a ...

What is the difference between a standard and deep cleaning?

June 4, 2016 by ben

Standard cleaning is meant for a home that has been regularly maintained. A deep cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as wiping baseboards, fronts of cabinets/drawers in the kitchen, bathrooms and laundry room, wiping the door frames and handles, light switches, and extra attention to showers/tubs. Please check out our Checklist for more information.

Do you do move-out cleanings?

March 19, 2016 by ben

Yes, if you would like a move-out cleaning, please choose the deep cleaning option, plus any additional services such as inside cabinets, inside windows, etc. that you would like included in the service.

What if I don’t want all of my bedrooms and bathrooms cleaned?

March 10, 2016 by ben

We want to offer our clients a service that fits their situation. We have a flexible hourly service option that will allow you to decide how much you would like us to clean. If you need help coming up with an estimate for your needs, please contact us.

Why is my discount code not working?

September 30, 2015 by ben

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please contact us if you have any questions.

Is there anything that you won’t do?

April 15, 2015 by ben

Please check out our checklist for more information about what items are in scope and what items are not offered by our service.

What is included in a standard cleaning?

April 15, 2015 by ben

Rain City Maids has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning. The following extra services are available if selected at checkout: inside the fridge, inside the oven, inside windows, deep cleaning, inside cabinets and detail cleaning blinds. Please check out our checklist for more information.